The business runs on experience that its systems don’t contain.
Enterprise systems hold orders, inventory, transactions and operational updates. But they rarely capture the reasoning behind decisions: what triggered a change, which alternatives were considered, or why one option was chosen over another.
In manufacturing, for example, changing sales forecasts can trigger thousands of adjustments to orders, delivery dates and supplier coordination. When materials become constrained, experienced planners decide which customers to prioritize, which orders can wait and how production should be reshuffled.
The systems contain the data. The judgment behind the decisions often lives with the people who make them.