Privacy Policy

Melt (“we”, “our”, or “us”) operates the themelt.ai website (the “Site”). This Privacy Policy explains what information we collect, how we use it, and the choices and rights you have. We keep data collection to what we need to respond to you and to understand how the Site is performing.

Information you give us

When you complete a form on the Site (for example, to request an operational strategy session) or email us, we collect the details you provide. This typically includes:

• Your name
• Your work email address
• Your company
• Your role
• Any information you choose to add about your operational priorities, transformation initiatives, or the workflows you would like to discuss

Information we collect automatically

When you visit the Site, certain information is collected automatically through cookies and similar technologies, including your IP address and general location, your device and browser type, the pages you view and links you click, the date and time of your visit, and the website or advertisement that referred you to the Site.

We use the information above to:

• Respond to your inquiry and arrange and conduct a strategy session or other conversation you request
• Provide, operate, and improve the Site and our services
• Measure and understand how our advertising performs, including which campaigns lead to inquiries, and to show relevant advertising to people who have visited the Site
• Analyze Site traffic and usage so we can improve content and performance
• Protect the Site, prevent misuse, and maintain security
• Comply with our legal obligations

Cookies are small files placed on your device. We and our partners use cookies and similar technologies to run the Site, remember preferences, measure advertising, and understand how the Site is used.

This includes cookies set by third-party advertising and analytics partners that help us measure how our advertising performs (including conversions, such as completed forms) and deliver relevant advertising to people who have visited the Site. These partners process the data they collect under their own privacy policies.

Your choices

Most browsers let you refuse or delete cookies through their settings. Blocking cookies may affect how parts of the Site work. You can also opt out of interest-based advertising through industry tools such as the Digital Advertising Alliance and the Network Advertising Initiative, and through the settings offered by the relevant advertising platform. Where your browser sends a “Do Not Track” or Global Privacy Control signal, we aim to honor recognized signals where required by law.

We do not sell your personal information. We share it only with service providers who help us operate the Site and our business, and only for the purposes described in this policy. These providers fall into the following categories:

• Forms and customer-relationship providers - to receive and store the details you submit so we can respond to you
• Advertising and analytics partners - to measure how our advertising performs and to deliver relevant advertising
• Hosting, content delivery, and security providers - to operate and protect the Site

We may also disclose information if required by law, to enforce our terms, or to protect the rights, safety, and security of Melt, our users, or others. If our business is involved in a merger, acquisition, or asset sale, information may be transferred as part of that transaction.

We keep the information you submit for as long as needed to respond to you and to maintain our business relationship, and thereafter only as required for legitimate business or legal purposes. Information collected through advertising and analytics cookies is retained according to the retention periods of the relevant provider. You can ask us to delete your information at any time (see Your Rights).

We are based in the United States, and the information we collect may be processed in the United States and other countries where we and our providers operate. Where information is transferred out of the United Kingdom, the European Economic Area, or another region with data-transfer restrictions, we rely on appropriate safeguards, such as Standard Contractual Clauses or equivalent mechanisms.

Depending on where you live, you may have the right to:

• Access the personal information we hold about you
• Correct information that is inaccurate or incomplete
• Delete your information
• Object to or restrict certain processing, including direct marketing
• Receive a copy of your information in a portable format
• Withdraw consent where processing is based on consent

To exercise any of these rights, email us at [email protected]. If you are in the UK or EEA and believe we have not handled your data properly, you also have the right to lodge a complaint with your local data protection authority. If you are a California resident, you may exercise your rights under the CCPA/CPRA, including the right to know, delete, and opt out of the “sale” or “sharing” of personal information; we do not sell personal information.

We use reasonable technical and organizational measures to protect your information, and we work with providers who maintain their own security standards. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Significant changes will be reflected on this page.

If you have any questions about this Privacy Policy or how we handle your information, contact us at:
[email protected]